Every tool reviewed on Baker Tested goes through a consistent evaluation process. Here’s exactly how we do it.
Our Testing Process
Step 1: Sign Up & Onboarding
- We create a real account (free trial or paid plan)
- We time the setup process and note friction points
- We evaluate the onboarding experience
Step 2: Core Feature Testing
- We test the primary use cases the tool is designed for
- We use the tool in real workflows, not contrived scenarios
- We test across different plan tiers when relevant
Step 3: Security & Privacy Review
- We read the privacy policy and terms of service
- We check data handling practices (where data is stored, who has access)
- We evaluate admin controls and team management features
- We note SOC 2, GDPR compliance, and other certifications
Step 4: Pricing Analysis
- We document all pricing tiers with actual current prices
- We calculate cost per user for team scenarios
- We identify hidden costs (add-ons, overage charges, required upgrades)
- We compare value against direct competitors
Step 5: Support Testing
- We contact customer support with a real question
- We note response time and quality
- We check documentation quality and self-service resources
Our Rating Criteria
| Category | Weight | What We Evaluate |
|---|---|---|
| Product Quality | 30% | Core features, reliability, output quality |
| Value | 25% | Pricing fairness, ROI, free tier generosity |
| Ease of Use | 20% | Setup time, learning curve, UI quality |
| Security & Privacy | 15% | Data handling, compliance, admin controls |
| Support | 10% | Response time, documentation, community |
What We Don’t Do
- We don’t accept payment for reviews
- We don’t let companies preview or edit our reviews
- We don’t guarantee positive coverage
- We don’t factor commission rates into ratings
Staying Current
AI tools change fast. We re-evaluate our major reviews quarterly and update pricing, features, and ratings as needed. Every article displays its last-updated date.